Web Site:
www.globalmt.com

Virtual Command Center (VCC)

VCC User Manuals

Getting Started (pdf)
Operations Guide (pdf)
Administration Guide (pdf)
Scripting Guide (pdf)
Installation Preparation Guide (pdf)
Software Installation (pdf)
Troubleshooting Guide

GMCSTARS Agent

GMCSTARS Installation and Administration Guide

GW-MVS Agent

GW-MVS Installation and Customization Guide
GW-MVS Messages, Codes, and Diagnostic Techniques Guide

Optional Add-On Products

VCC/BMC PATROL Integration Product Guide

POLYCENTER Replacement Product

Getting Started for Former PCM Users

Support

Support from Global Maintech Corp. is available by calling 1-877-464-3425 or 952- 887-0092 at any time. Between 8 a.m. and 5 p.m. Central time, Monday through Friday (excluding holidays), these numbers connect you directly to a Technical Support Engineer.

Outside business hours, calls are processed by an answering service. Leave a message describing the issue, and select whether it should be addressed immediately or on the next business day. If a problem requires immediate attention, a Technical Support Engineer will return your call within 15 minutes.

Non-urgent questions and issues can also be e-mailed to support@globalmt.com.

Customer contacts are assigned a ticket number for tracking purposes. For faster processing, ensure you use this number if you contact Global MAINTECH to follow up a previous call or message.

Copyright © 2006 Global MAINTECH, Inc. ("GMI"). POLYCENTER ™ is a trademark of Digital Equipment Corporation. PATROL® is a registered trademark of BMC Software inc.